Refund Policy

1. Digital Products Refund Policy

At RUWAD STORE, we take pride in the quality of our digital products. Due to the nature of digital goods, we have a specific refund policy that outlines the circumstances under which refunds may be issued.

Important: Digital products are non-tangible, irrevocable goods. Once accessed, they cannot be returned or exchanged.

2. Eligibility for Refunds

We may offer refunds in the following circumstances:

Technical Issues

If you experience technical issues that prevent you from accessing or using the product, and our support team is unable to resolve the issue within a reasonable timeframe.

Product Not as Described

If the product is significantly different from its description on our website. Minor variations or updates do not qualify for a refund.

Duplicate Purchase

If you accidentally purchased the same product twice, we will refund the duplicate purchase.

Unauthorized Transaction

If you believe your payment card was used without your authorization, please contact us immediately.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind - We do not offer refunds simply because you changed your mind after purchasing.
Product already accessed - Once you have accessed the product, it is considered used and cannot be refunded.
Incompatible system requirements - Please check system requirements before purchasing.
Missing features - If the product doesn't have a feature you assumed it would have, but wasn't listed.
Time passed - Refund requests made after 14 days of purchase.

Warning: Attempting to claim false technical issues or misusing the refund policy may result in account suspension.

4. Refund Request Timeline

Day 0: Purchase Date

Your purchase is completed and you receive access to the product.

Within 14 Days: Refund Request Period

You may submit a refund request within 14 days of purchase if you meet the eligibility criteria.

2-3 Business Days: Review Period

Our team reviews your request and may contact you for additional information.

5-7 Business Days: Refund Processing

If approved, refunds are processed back to your original payment method.

5. Refund Amounts

Refund Type	Refund Amount	Notes
Technical Issues	100%	If issue cannot be resolved
Product Not as Described	100%	Based on our review
Duplicate Purchase	100%	Of the duplicate amount
Unauthorized Transaction	100%	After verification
Partial Access Issues	Partial (up to 50%)	If only part of product is accessible

6. How to Request a Refund

To request a refund, please follow these steps:

Log in to your account and go to your Order History.
Find the order and save order number.
Contact support team and mention details about your issue.
Wait for our team to review your request.
You will receive an email confirmation once your request is processed.

Alternatively, you can contact our support team directly:

Email: support@store.ruwad.ps
Phone: +44 7988 504007

7. Dispute Resolution

If you are unsatisfied with our refund decision, you may:

Contact your payment provider to initiate a chargeback (subject to their terms).
Contact consumer protection agencies in your jurisdiction.
Seek legal advice if applicable.

We aim to resolve all disputes amicably and encourage you to contact us first before taking external action.

8. Changes to This Refund Policy

We may update this refund policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date at the top.